This is where we answer some of your questions. If you have a question that you don’t see listed here, please feel free to call, text or email and ask away! We love questions and look forward to answering yours!
Yes, The Troutdale House has 32 parking spots. Additional parking is located on the west side of the building, running behind the businesses in downtown Troutdale. There is also additional parking on the East side of the building in the Depot Park parking lot. All parking is free of charge.
We have an open vendor policy at The Troutdale House. While we have vendors that we have worked with and can recommend, we do not require that you only use these vendors.
When you reserve The Troutdale House for your event, your event is the only one we will have that day. We want your day to be perfect, so we focus on one wedding at a time.
No, unfortunately they do not post the freight train schedule due to national security. Everyday is different.
We suggest that you have food at a different location on the night of your rehearsal. Our rehearsals are 1 hour and we have several things to talk about and practice during that time. There will be other bridal groups before or after your group. Please do not bring alcohol to your rehearsal!
We provide paper towels, toilet paper, hand soap, dish soap, trash cans, trash bags. Mops and brooms as needed. Basic cleaning supplies. We also provide some drink dispensers, 52 oz coffee maker/dispenser (built in filter), 500 lbs ice machine on site and keg/beverage tubs.
No, unfortunately our fire system will not allow it.
No, due to safety of guests and our building, these things are no longer allowed.
Normally we do not allow groups into the venue before the agreed contracted time. This includes vendors for your event (caterers, DJ, photographers). Please make sure your vendors or delivery companies know what times you have the building rented for so access to the building is guaranteed. Special circumstances sometimes allow us to be flexible. Please call us to see if we can help arrange a special request.
Rental companies need to drop off and pick up the same day as event during your contracted hours for the event. Special circumstances sometimes allow us to be flexible. Please call us to see if we can help arrange a special request.
Popular choices for send off include: bubbles, glow sticks, LED light wands, flower petals (real only), bells and ribbon. We do NOT allow confetti, birdseed, rice, sparklers, glitter or fake flower petals (outside). If you have something in mind for send off, and don't see it on this list, please feel free to ask!
No, the coordinators that are working will still be setting up when you arrive. Set-up will be far enough along that you will be able to start setting up any decorations, center pieces, ect... that you are bringing in.
Fake flower petals are allowed inside only. If you would like to use flower petals and your ceremony is outside, you will need to use real flower petals. Real or fake flower petals can be used inside.
The venue coordinators that are working your event will either be in the venue, working on set-up or you can always knock on the office door to see if they are in there. The office is located in the same hallway as the restrooms, it is the first door on the left.
Yes, The Troutdale House is accessible to those requiring accommodations. The only room that is not accessible is the top floor that houses the bridal suite.
Of course! We are animal friendly and welcome all animals to our facility. We ask that you keep animals off of the furniture and clean up any messes that may occur.
Our event day is 10 hours (unless otherwise noted), that includes set-up, ceremony/reception and clean-up. How you want to use your 10 hour block of time is up to you, but the latest we are open is 2am (clean-up start time of 1am).
No, we can’t hold a date or offer a first right of refusal. If you would like to move forward with booking a date, we will need a half down payment of the venue fee and your $400 security deposit, plus your signed contract turned in to officially reserve the date for you.
You will pay the price that is listed when you sign and execute your contract, not when you tour the venue.
We accept cash, cards or checks. You can pay with your credit card over the phone, mail in a check (just make sure to put your wedding date on the memo line so we know where to credit the payment), or make a payment in person.
Yes, real candles are allowed, but they must be in a holder with the flame at least an inch below the top of the holder. No real candles in outdoor areas (except on reception seating tables) or walking areas. Lit, taper candles are not allowed anywhere on venue property.
No, we do not allow our twinkle lights to be removed. The process of putting these items up/removing them is significantly time-consuming. We allow you to add decorations and lights to the post as long as it doesn’t damage what is already there.
All events are required to obtain event liability and liquor liability insurance (if serving any type of alcohol) for their event. This one-day policy names The Troutdale House as an additional insured and will need to be in the amount of $1,000,000. To obtain this insurance, you will purchase event liability insurance and then indicate that you are hosting liquor (if applicable) this will cover you for both aspects of the insurance requirements. Your homeowner's insurance may cover your event for free or for a better price.
We do allow self-service of beer and wine only. If you are planning on serving hard alcohol, you are required to have an OLCC-licensed bartender. Check out our vendors page if you need a recommendation for a bartender.
Due to OLCC regulations and laws, you are not allowed to charge your guests for their drinks. Tip jars are allowed, but requiring payment for a drink is not.
While we do encourage you to bring everyone with you on one visit that may want to see the venue before your event, it is not a requirement. It's our goal to make sure that everyone is happy and comfortable with their choice of The Troutdale House for their wedding day, so we don't limit the number of times that you can visit or the number of emails or phone calls that you can make.